Customer Service / Trouble Shooting
Rifle Trouble Shooting
Don’t send your rifle back to Nosler until you have done these things first to check that you can’t remedy the issue yourself:
- Clean your barrel
- Make sure action screws are tight
- Make sure scope bases and rings are tight
- Make sure scope is tracking properly
Rifle Return Guidelines
When returning your firearm to Nosler for service, make sure to securely pack the firearm in an approved shipping container. Please enclose a note describing the issue you are experiencing, and ship the firearm in a trackable, insurable manner with a reputable shipper.
Nosler will inspect and repair your firearm as deemed appropriate and will return the firearm to you by a reputable shipper. Be advised, an adult signature is required for the receipt of a firearm, so an adult must be present.
Other DAMAGES AND RETURNs
In the event an order is damaged while in transit, please notify Nosler Customer Support as soon as possible. We will file a claim with the carrier and replace or credit as needed once the claim has been completed. The length of time to process a claim varies.
Note: In the event of a damage or shortage, please keep all packaging materials, boxes, and product on hand until the claim has been processed. Failure to do so will result in delays and possible termination of the claim.
Please report any shortages to Nosler Customer Support as soon as possible.
If you receive an item that you believe to be defective, please contact Nosler Customer Support as soon as possible. We will do our best to rectify the situation.
To report damage, shortage or to arrange for a return please contact Nosler Customer Support. Further instructions will be given at that time.
Nosler Customer Support:
115 SW Columbia Street
Bend, OR 97702