Nosler Bullet, Brass & Ammunition Warranty
At Nosler, we will do our best to provide helpful, informational and timely responses and actions to customer inquiries. We believe the best shooting products on the market demand the best warranty and service in the industry so you can have the utmost confidence in your Nosler purchase.
All Nosler bullets, brass & ammunition are warrantied against material and workmanship defects for one year following date of purchase. If a product is found to be defective due to material or workmanship within this time, Nosler will repair, replace or reimburse the defective product at its discretion.
All warranty claims are handled on a case-by-case basis. In order to initiate a claim, please contact our Customer Service Representatives at (800) 285-3701.
All warranty claims must have a Return Authorization (RA) number assigned before acceptance at our facility for further examination. Please DO NOT return product without obtaining an RA number from our Customer Service staff. The RA number ensures proper tracking and a timely response to your claim.
NOTE: Improper storage and handling may result in damage to the product. Evidence of damage that occurred after the product was sold will void any warranties.
IMPORTANT INFORMATION FOR FOREIGN CUSTOMERS:
Due to the complexity of export/import rules between the United States of America and other countries, Nosler bullets, brass and ammunition that are sold outside the U.S.A. are sold “as is”, and are not covered by all portions of Nosler ’s Limited Warranty. Please contact us directly for claims of this nature at the numbers listed above.
Nosler Firearm Warranty
I. Given Proper Care, your Nosler firearm will provide a lifetime of service. In the case of a warranty claim, Nosler will review the claim to determine the cause of the issue. Any defects in materials or workmanship discovered within 5 years of the original purchase date will be corrected by Nosler, free of charge. Any repairs needed as a result of customer negligence, wear from normal use, or abuse can be repaired by Nosler staff for minimal cost. A listing of standard repair charges is available upon request. The Nosler Firearm Warranty will become void if the firearm is altered in any way. If a warranty issue is suspected, please contact Nosler Customer Support. See pg. 14 in the owner’s manual for instructions.
II. All Nosler firearms carry a guarantee for accuracy performance. We will support that guarantee for 90 days after the firearm has been picked up, provided the following criteria are met:
a. The Nosler firearm is fitted with a high quality rifle scope.
b. The Nosler firearm is fired using the prescribed Nosler Ammunition.
c. The recommended rifle break-in procedure listed on pg. 15 of the owner’s manual has been completed.
If the firearm has not fired a group within the stated guarantee during this 90 day period, please contact Nosler Customer Support. We will determine if the firearm should be returned for inspection.
III. DO NOT return the firearm to the dealer you purchased it from. Call Nosler Customer Support first.
IV. Nosler Inc. is not responsible for damage during return shipment. Ship product to Nosler in a method that is trackable and insurable.
V. In no event shall Nosler Inc. be liable for consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusions may not apply to you. The limited warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.
a. This warranty specifically excludes the cost of trips to the range, hunting trips, air fare, gasoline, guide fees, licenses, tags, ammunition, or any other related expenses.
Please do not ship or attempt to return any products back to Nosler without first contacting a customer service representative and acquiring a Return Authorization number. This will allow us to get the returned product in the right hands for quick turnaround upon its arrival. For returns, call (800) 285-3701 or Contact Us. After acquiring an RA #, send with prepaid shipping to:
107 SW Columbia St.
Bend, OR 97702
Shipping & Receiving
Once a package is logged in to the Nosler Receiving Department, a customer service representative will email a notification to the customer. Once the product has been repaired, reimbursed or replaced and is ready to ship back to the customer, an email notification and tracking number (if applicable) will be emailed to the customer. Orders shipping from Nosler will go “Best Way” via UPS or USPS using current shipping rates.
Other Damages and Returns
In the event an order is damaged while in transit, please notify Nosler Customer Support as soon as possible. We will file a claim with the carrier and replace or credit as needed once the claim has been completed. The length of time to process a claim varies.
Note: In the event of a damage or shortage, please keep all packaging materials, boxes, and product on hand until the claim has been processed. Failure to do so will result in delays and possible termination of the claim.
Please report any shortages to Nosler Customer Support as soon as possible.
If you receive an item that you believe to be defective, please contact Nosler Customer Support as soon as possible. We will do our best to rectify the situation.
To report damage, shortage or to arrange for a return please contact Nosler Customer Support. Further instructions will be given at that time.